Who is Cedarhelp?
Cedarhelp is a third party payment processing company used by various websites. If you have any questions regarding Cedarhelp or your subscription, please do not hesitate to contact us.
I have more questions regarding my subscription. Who can I talk to?
You can contact us via live chat, email, or phone and we can answer any questions you may have regarding your subscription. Give us a call at 855-863-3810 or start chatting with us now. You can also use the contact form to send us an email and we’ll reply to you shortly.
What is the website that I purchased a membership for?
You can contact our support team via live chat, email, or phone and they can help you determine which website you have purchased an upgraded membership for. Give us a call at 855-863-3810 or start chatting with us now. You can also use the contact form to send us an email and we’ll reply to you shortly.
What is a subscription number?
When you purchase a subscription, a subscription number is issued to you in the email receipt. If you cannot locate this number, contact our customer support team and they will help you determine your subscription number.
What will show up on my credit card statement?
We offer all our customers discreet billing. The descriptor you will see on your credit card statement will not match the name of the dating site you sign up to. Instead, the name of a third party payment processing company, Cedarhelp, will appear on your statement.
How will I be billed for my subscription?
All membership plans have monthly recurring billing, and will be charged to the credit card used during your sign up. When your initial upgraded membership term expires our payment processing company will automatically renew your membership unless you cancel before the date your plan expires.
If you cancel your membership, you will still be able to use full site features until the end of your subscription. If you have any further questions regarding recurring billing or cancellation, please do not hesitate to contact us.
How do I cancel my membership?
We offer several cancellation methods for ease and convenience. Live chat with one of our representatives who can process your cancellation as well as answer any further questions you may have. We can also process your cancellation over the phone, just give us a call at 855-863-3810. You can also use the contact form to send us an email regarding your cancellation and we’ll reply to you shortly.